FAQ

Yes, you can shop without signing up. Simply click the "Guest Checkout" button at checkout to complete your purchase.

You can check your order status on the Order History page by entering your name, order number, and the password you created during checkout in the Guest Order Tracking section.

After placing your order, the order number and details are sent to the email address you provided. If you can't find the email or didn't receive it, please contact Customer Support for assistance.

After logging in, go to "My Account - Profile" to update your email, address, and other personal details.

After logging in, go to "My Account - Order" to view your previous orders and delivery status.

First, check your inbox as well as your spam or promotions folders. Make sure the email address you entered during checkout is correct. If you're unsure or still can't find the email, please contact Customer Support.

Depending on the item, it may take some time to process and ship your order. You can check the current status by going to "My Account - Order History."

Once your order has been shipped, tracking details will be available under "My Account > Order History." You may also receive a shipping confirmation email with tracking information.

For air shipping, it typically takes 2–4 business days to Japan, 3–5 days to other Asian countries, 4–6 days to the Americas, and 5–7 days to Europe. Actual delivery time may vary depending on flight routes, customs clearance, local delivery conditions, and weather.

Some countries may impose customs duties or value-added tax (VAT) upon import, which are usually the responsibility of the recipient (buyer). If taxes are not paid and the item is returned, return and reshipping costs will also be charged to the recipient. (Please check details on your local customs authority’s website.)

Please check if a delivery attempt was made while you were away. Review any delivery notices, text messages, or emails from the local carrier. If you still can’t locate the package, contact customer service with your tracking information. Some countries do not provide delivery notices.

Required customs forms are automatically prepared by the store and sent to the carrier. Please ensure that the recipient’s name, address, and phone number are entered accurately in English (or the local language). Inaccurate information may cause customs delays or returns, and any resulting costs will be the recipient’s responsibility.

Incorrect address or contact information may result in delivery delays or returns. You may request a correction before shipment, but depending on warehouse processing, it may not always be possible. Once the item has been shipped, the destination cannot be changed.

Common causes include customs inspection delays, recipient absence, address errors, or transport delays. Depending on local logistics conditions, some delivery delays are part of normal international shipping processes.

International returns may be limited or require additional shipping fees, customs, and tax refund procedures. Please contact our customer service before returning any items to confirm who will bear the return costs. In some cases, you may need to arrange return shipping directly with a courier.

If damage or loss occurs during transit, we may request evidence (e.g., photos of the damaged item) for verification. Compensation will be handled according to the store’s policy and the carrier’s terms.